Frequently Asked Questions

There are always questions about what we do and how we do it. Below are the most often asked. If your question is not included here, please email it to esearch@esearch.com. We are happy to respond to whatever questions you have about the company and its panel.

Companies both large and small are interested in your opinions as they strive to provide better products and services to you, their customers.

Since it would be difficult for these companies to talk with all of their customers for their opinions, they come to Esearch.com to obtain this important feedback. It would be impossible to survey everyone who might be interested in our clients' product or service (sometimes in the tens of millions!), so we survey a small representative sample of their total universe of current or potential customers.

By building a large panel of consumers, we can quickly and efficiently conduct on-line surveys among people like you who will be shaping the future of our client's products and services.

You can be assured that Esearch.com conducts all research in a professional and ethical manner. We are committed to keeping our panelists privacy, we don't support or use spam (in any way), and honesty and integrity are our number one practices.

Researchers have traditionally obtained consumer opinions through the mail, over the telephone or while shopping at a mall. With the advent of computers and the growth of the Internet, there is now an exciting new way to gather these valuable opinions. The Internet allows you to respond to a survey at your leisure; any time of day, any day of the week and at your own computer

Your opinions are very important and they help shape the products and services of the future. We invite you to be part of this special group of consumers by joining our On-line Panel.

As a panelist, you will represent consumers' needs and opinions similar to yours – to companies nationwide. Your participation and feedback will shape the way many companies alter their existing products and services and develop new ideas to better serve your needs. Panel members are invited to voice new insights and perspectives on a wide range of topics. Manufacturers will look toward you for feedback on product performance, styling, features, slogans and pricing – just to name a few. In addition, our panelists find that answering surveys can be fun and interesting.

After you decide to join our panel, we invite you to visit the Demographic Profile Section of our site. This simple survey is used to collect basic background information about your household and its interests. Once enrolled, here's how it works:

  1. You will be notified via e-mail that you have been selected for a survey.
  2. We will provide you with any additional instructions and the appropriate ID to complete the survey.
  3. You will earn valuable rewards for your participation.
  4. The typical survey will take 10-15 minutes to complete.
  5. On-line panelists are invited to participate about once a month.
  6. Participation in a particular survey is voluntary
  7. Your identity is always kept private.

There are many benefits to being a member of our online panel. Most importantly, the surveys provide you with a forum to express your opinions and let manufacturers know what you think about many different products and services. Your answers can influence which products go to market or which ones are discontinued. In addition, we may ask you to try out a product at home and tell us what you think about it.

In addition, by completing most surveys you will receive cash honorariums. In ALL instances, we pay these incentive payments via Paypal.com. Details about prizes and honorariums are included in survey notifications

  1. You will never be asked to buy anything or contribute to any organization.
  2. You will never be solicited (for anything other than your opinion) as a result of signing up as an Esearch.com panel member
  3. We will never sell, rent, or send your name (or e-mail address) to another party that might want to sell you anything. If we are working with another research partner, you will be notified of this in a survey's introduction.
  4. Any information you provide to us will be grouped and analyzed together. Individual information, including your e-mail address, will be kept strictly confidential.
  5. Participation in each and every survey is totally optional.
  6. We will respect your decision to discontinue participation in a particular study or in the panel, at any time.

It will only take a couple of minutes. Simply go to the Join the Panel page and answer a few questions.

The personal information you provide us is used to group your answers with other panelists. All personal information is kept in a secured data file and used for analysis. Your individual identity is always kept confidential and is never sold to a third party.

The actual number of on-line surveys will vary from month to month. Typically you will be invited to participate in 1 on-line survey per month. The length of the survey also will vary but is usually 10-15 minutes in length.

When you sign up, you will be issued a unique respondent ID number, which will appear on every survey you receive from Esearch.com.

If your email address (or other personal information) changes, you can edit your profile and enter the email address Esearch.com has on file for you AND your UserID number. With this information, you will be taken to your profile where you can update the entry.

Our clients are typically looking for very specific demographics when they're doing their research. For example, they may want to know what 35 to 50 year old women with household incomes above $55K think of a certain product. We need to do our best to find those respondents. We sort our data so that we only send a survey to women who are 35 to 50 years old and are within that income range.

If you are uncomfortable providing that information, that's fine. The only required field is your email address. However, by providing less information, you will not be selected for as many surveys. Suppose you are a 38 year old female with household income of $40K per year and you filled out our survey, but you left the income field blank. You would not be a candidate for the survey above, because when we sorted our database by income, your record would not be included in our sort. That's why we ask for that information.

Each survey has some form of "incentive" involved. Most incentivize all respondents and some have drawings. In all instances the incentive is clearly spelled out in the survey invitation (payment method and payment timing). MOST ALL OUR INCENTIVES ARE PAID VIA PAYPAL.COM

We don't guarantee payment for all surveys. Please read "How do I get paid" above.

If you want to be removed from our online research panel, just send a removal request to esearch@esearch.com. Removals are handled immediately.

Each time Esearch.com sends a survey invitation, your User ID is at the very top. If we sent you an email invitation, please just reference the top line. If you don't have an email invitation but need your User ID, just send a request to esearch@esearch.com.

We welcome participants from around the world but most survey opportunities are targeted to US markets. If you are outside the US, you won't hear from us much.

You will not hear from any other company as a result of joining the Esearch.com panel. Esearch.com does not share your contact information with anyone. You will hear ONLY from Esearch.com and ONLY for real survey opportunities (never marketing or solicitations)… and usually only about once per month.

We will send you an e-mail message letting you know that you've been selected to participate in a survey. Included in the email invitation is your UserID and the survey URL.

Surveys will vary in length but most will take 10-15 minutes to complete.

There may be times when you are unable or don't want to participate in a survey. We certainly understand and respect your decision. We will keep you on the panel and hopefully, will catch you on our next available survey.

Most all of our surveys pay all respondents who qualify/complete the study. Incentives range from $1 to $5.00 or more. In all instances, details associated with each survey's prizes are clearly stated in the surveys introductory email message.

You will be notified via email. When there is a raffle incentive for a survey, Esearch.com notifies the winners via email asking for their payment preference. Emails go out typically within 4 weeks of the study closing.

Email us at esearch@esearch.com for any technical difficulties. When e-mailing us please be as detailed as possible about your difficulties.

At Esearch.com we are being forced to automate our incentive payments. This is the only way we can offer more incentives for survey participation. It is much too costly for us to process/send individual incentive checks and so we've chosen Paypal as our automated alternative.

In a recent survey of our panelists, we found that 72% would use Paypal as an online incentive fulfillment option. This is why we've selected this option. It has (by far) the highest acceptance among our valued panel members.

If you would like to participate in Esearch.com surveys, we would strongly recommend you have a Paypal account for incentive payments. We are not able to make individual cash/check payments... we are making most all incentive payments through Paypal.com.

PayPal provides the world's first instant and secure online payment service. With PayPal, individuals and businesses can send and receive payments through the Internet. This revolutionary new service provides a safer, faster, easier, and cheaper way to move money in today's digital economy.

With a customer base of more than 30 million and continuing to grow rapidly, PayPal is the world's largest Internet-based payment network. PayPal is the #1 eFinance site on the Internet, according to PC Data Online, and one of the fastest growing websites, according to Media Metrix. PayPal now constitutes over 10% of all Internet traffic in the financial services category, more than Citibank, Wells Fargo and Bank of America combined.

PayPal also provides the preferred payment service for online auctions and online community and group websites. Recommended by CNET as 'the most reliable personal payment service', PayPal is also being increasingly used at e-commerce sites. PayPal's service, free to consumers, can be used from PCs or Web-enabled mobile phones.

Founded in December 1998 by Peter Thiel and Max Levchin, PayPal is headquartered in Mountain View, California. PayPal was named one of the 50 Most Important Private Companies in the World by Red Herring, one of the Top 25 New Companies by Fortune Small Business, and a Forbes Favorite Website in the magazine's latest 'Best of the Web' issue.

For more information on PayPal, please click here.

There is an easy fix. Just log onto your existing Paypal account and ADD the survey email address to that account. One Paypal account can have multiple emails associated with it.

To open a Personal/Premier Account with PayPal please complete the following steps:

1. Click https://www.paypal.com/signup or copy and paste the entire link in to the address bar.

2. Select the 'Personal' radio button for a Personal or Premier account.

3. Choose a Country from the drop down menu.

4. Click 'Continue'.

5. Enter your information.

6. For a 'Premier Account' select 'yes' to the question 'Would you like this to be a Premier Account?'.

7. Click 'Sign Up'.

8. Check your email inbox.

9. Click on the link in the PayPal Confirmation email.

10.Enter your password and click 'Confirm'.

You can withdraw funds via check or electronic transfer to your bank account. Please note that to withdraw funds, you must confirm your primary email address.

  1. Checks: Check withdrawal process takes one to two weeks to complete A $1.50 processing fee for each check withdrawal
  2. Electronic Transfer: Withdrawal by electronic transfer to bank account takes 3 to 4 business days to complete

There is no charge by PayPal for an electronic transfer.

To withdraw funds from account: Click https://www.paypal.com/WDFUNDS or copy and paste the entire link into the address bar. Choose your withdraw options from the list and follow the directions